What is e-billing?

E- Billing is a channel through which invoices or bills are delivered or presented electronically to customers, rather than being sent by in printed form by post.


As part of our move to being a Smart City, Polokwane Municipality has introduced e-billing to its residents. This means that rate payers in the municipality are now receiving their monthly municipal bills through a Multimedia Messaging Service (MMS) and/or E-mails directly to their mobile phones. The MMS statement provides the intended recipients with all the information that would normally be included in the traditional hard copy statements. This electronic form of billing is already helping to curb a number of problems as far as service delivery is concerned. These include not being inconvenienced by the slow pace of sending communication via postal services, the long duration in delivery, missing mail and mail delivery to the wrong addresses.


How to get e billing statements

There is a choice as to whether one wants this e-billing service or not. Everyone who wants to receive their monthly municipal bills through e-billing should update their cell phone numbers on the Municipal's database (MMS statements) and their email addresses (e-mailed statements). This can be easily done at the Enquiries Counter at the Rates Hall in the Civic Centre (Corner Landros Mare and Bodenstein Street, Polokwane). Most ratepayers have already started receiving their electronic statements as from March this year. Many have expressed their appreciation for the convenience this form of communication has brought to them.


Getting more from registering

There are additional benefits to registering your mobile number on the municipal database. This includes receiving Short Message Service (SMS) notices on other municipal services such as electricity load shedding / power outages, meter readings dates, water systems' maintenance schedule, licensing reminders etc.


Printed statements

Residents who still wish to receive printed copies of their statements for purposes of verification of their residential address by other institutions  e.g. banks, can still come to the rates hall for copies  should a need arise.


How to stop receiving e billing statements

There is an option to opt out to this MMS if you feel you do not need this service, and then you will still receive your monthly municipal bills, but through the traditional way of postal services.​